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Terms of Sale – Order Execution Conditions
‍Document effective from January 25, 2024

I. General Provisions.

  1. This document: Terms of Sale – Order Execution Conditions (hereinafter referred to as the Terms or WRZ) defines the basic rules and conditions for providing printing and photographic services and the sale of products via the website fourzeros.online, operated by the company PRINT IT. SERVICE Spółka z o.o., headquartered in Warsaw, 00-339, ul. Leszczyńska 4/150, entered in the Register of Entrepreneurs of the National Court Register under number 0000987843 by the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register, with NIP: 7011101837, REGON: 522864179, share capital: 2,492,800 PLN (hereinafter referred to as the Laboratory).
  2. The Laboratory is the entity responsible for providing printing and photographic services and selling products.
  3. The provision of printing and photographic services and the sale of products (hereinafter collectively referred to as Services) consists of the Laboratory producing prints of files (presentations, documents, posters, business cards, brochures, leaflets) and photographic prints provided by the Client on paper, photographic paper, other material, or product (selected by the Client from the Laboratory's offer) based on an order that the Client submits to the Laboratory along with the appropriate file via the website fourzeros.online, using the available software, or at the brick-and-mortar store in Warsaw (00-339) at ul. Leszczyńska 4/150.
  4. Orders from Clients who are consumers for the provision of Services are accepted and executed by the Laboratory solely based on the content of the order submitted by the Client, these Terms, and the provisions of applicable law. Any deviations from the Terms regarding a particular order for the provision of Services require written agreement between the Client and the Laboratory, made before the Client submits the order for the Service.
  5. A Client who is a consumer is understood to be a natural person who enters into a legal transaction with the Laboratory that is not directly related to the person's business or professional activity.
  6. Before submitting each order, the Client is provided the opportunity to review the content of the WRZ free of charge and download the WRZ in a way that allows the Client to store it, reproduce it unchanged, and access it in the future (the Laboratory does not limit the Client's access to the WRZ content over time). A valid order submission requires the Client to confirm that they have read, understood, fully accepted, and agree to comply with the WRZ. To avoid any doubts, the Laboratory specifies that the contract between the Laboratory and the Client is not a continuous contractual relationship within the meaning of Article 384¹ of the Civil Code. Concerning the execution of the contract, the Parties remain bound by the WRZ made available to the Client before the contract is concluded.
  7. The Laboratory indicates that the WRZ content is also available for the Client to review and download on the website fourzeros.online.
  8. The Client’s submission of a correctly and fully completed order form to the Laboratory is equivalent to the conclusion of a one-time order contract between the Client and the Laboratory for the provision of the specific Service chosen by the Client, in accordance with the current offer available on the website fourzeros.online. After receiving the Client's order for the Service, the Laboratory automatically notifies the Client electronically (via the email address provided by the Client) that the Service has been accepted for execution.
  9. The use of the Laboratory's website by the Client or third parties used by the Client to send unsolicited commercial information or unlawful content is prohibited. By accepting the WRZ, the Client declares that they will not violate this prohibition.
  10. The Services provided by the Laboratory are new, free from physical and legal defects, and have been legally introduced to the Polish market.
  11. If an order violates applicable law, the Laboratory may inform the Client and, in legally justified cases, has the right to refuse to accept such an order for execution.
  12. The Laboratory will make every effort to ensure the effective protection of its users' privacy and the continuity of the Services offered by the Laboratory.

II. Intellectual Property.

  1. Concerning compliance with copyright law for the materials provided for the execution of the order, the Laboratory relies solely on the Client's declaration that they are the creator of the material and have economic and personal copyrights to the material as a work or, alternatively, that the Client is not the creator of the material but has a license to use it as a work, along with the creator’s consent for anonymous dissemination, and that the Client does not infringe any third party’s personal or property rights or the creator's personal copyrights to the work. The Client may bear full responsibility for any infringement of third-party rights by the materials provided for the execution of the order, including personal or property rights or personal copyrights of third parties. If any third party raises claims against the Laboratory for infringement of their rights due to the materials provided by the Client for the execution of the order, the Client agrees to indemnify the Laboratory from all obligations or cover any losses or expenses incurred by the Laboratory due to such claims. The Laboratory is not obligated to verify the source information of the file or identify individuals whose data is included in the source information of the file (to examine the authorship of the file). Responsibility in this regard lies with the Client.
  2. All rights of the Laboratory to the website, including economic and personal copyrights, intellectual property rights to its name or domain, as well as rights to form templates and logos, belong to the Laboratory, and their use may only occur lawfully and as determined by the Laboratory. The use of any resources and content of the Laboratory’s website (including photographs or presentation methods) for purposes not directly related to ordering Services may only occur with prior written consent from the Laboratory.
  3. The Laboratory reserves the right to place advertising content on the website regarding its offered Services, as well as third-party goods and services, in forms and ways commonly used on the Internet.

III. Personal Data.
The personal data of Clients and, if applicable, third parties is processed in accordance with the law and the Privacy Policy.

IV. Detailed Conditions for Executing Online Orders in Retail Sales.

Conditions for executing orders for Services:

  1. Before submitting an order, the Client is provided the opportunity to review the content of the WRZ free of charge and download the WRZ in a way that allows the Client to store it, reproduce it unchanged, and access it in the future (the Laboratory does not limit the Client’s access to the WRZ content over time). A valid order submission requires the Client to declare that they have read, understood, fully accepted, and agree to comply with the WRZ.
  2. The Client’s submission of a correctly and fully completed order form to the Laboratory is equivalent to the conclusion of a one-time order contract between the Client and the Laboratory for the provision of the specific Service chosen by the Client, in accordance with the current offer available on the website fourzeros.online. After receiving the Client's order for the Service, the Laboratory notifies the Client electronically (via the email address provided by the Client) that the Service has been accepted for execution. A valid order submission requires the Client to declare that they have read, understood, fully accepted, and agree to comply with the WRZ.
  3. If the Laboratory has justified doubts regarding the content of the Client’s order (particularly due to the Client’s imprecise or ambiguous order descriptions), the Laboratory reserves the right to contact the Client to clarify the order’s content.
  4. If, during the order submission process, the Client encounters any difficulties or problems (e.g., due to an interruption in the Client's Internet connection or a computer freeze), the Laboratory advises the Client not to resubmit the order for the next 60 minutes. After receiving the Client's order for the Service, the Laboratory automatically notifies the Client electronically (via the email address provided by the Client) that the Service has been accepted for execution. This notification is sent within 60 minutes of order submission. Before resubmitting an order, the Client should check whether the notification email confirming the acceptance of the order was received by reviewing all incoming mail folders (including the “Spam” or “Junk” folders). Receiving this notification confirms that the order was successfully submitted. In this case, a duplicate order submitted by the Client would constitute a new and separate order..
  5. The Client must provide true information in the registration form. The Laboratory reserves the right to refuse order fulfillment if false data is provided by the Client, and proper execution becomes impossible.
  6. In the ordering process, the Client must provide the required data. Failure to do so will prevent the successful submission of the order.
  7. The Laboratory ensures that, after the order is completed and the Service is collected by the Client, all files (photos) submitted by the Client will be promptly deleted from the Laboratory’s system (within 30 days from the order submission date).
  8. Since all files submitted by the Client will be deleted from the Laboratory’s system within 30 days of order submission, it is recommended that the Client retain copies of the files for at least two years from the delivery date of the Service. This can facilitate any potential complaint procedures or even make it possible to meet the Client’s demands (e.g., in the event that the Client requests a replacement of the Service under warranty). The Laboratory, however, points out that having these materials when submitting a complaint is not a condition for it to be processed.

V. Prices and Payment Terms

  1. Detailed information about the price of each Service is available in the price list on the website fourzeros.online in the offer for the specific Service. Additionally, the Client is informed about the price of the ordered Service during the order submission process.
  2. The prices provided by the Laboratory are gross prices, including VAT, expressed in Polish zlotys (PLN).
  3. The submission of an order is equivalent to the acceptance of the Service price.
  4. If the Service is to be delivered by post or courier to the address indicated by the Client, payment for the Service must be made before delivery. Payment is made via “Przelewy24,” following the terms applied by the system operator.
  5. The Laboratory indicates (and further sections of the WRZ regarding delivery conditions and Service execution deadlines also explain) that in one ordering process, the Client may place orders for different types or categories of Services. If the Client intends to place an order for different types or categories of Services, each of these Services may constitute a separate order with its own delivery time and delivery cost (the cost of delivery for each Service will be calculated and charged separately). Payment for Services is made collectively.
  6. The Laboratory issues invoices only for the data provided in the order form.
  7. The sales document is generated automatically based on the information provided by the person placing the order.
  8. The Laboratory indicates that, apart from the prices of Services and delivery costs (discussed below), there are no additional fees or costs that would burden the Client.
  9. Also, in the case of Service delivery to the Laboratory’s brick-and-mortar location at ul. Leszczyńska 4/150, 00-339 Warsaw, payment must be made before the Service is executed.

VI. Delivery Conditions

  1. Completed Services are delivered to the address provided by the Client during the order submission process.
  2. In all cases, the Laboratory only delivers completed Services within Poland.
  3. Since the execution of the Service occurs by sending it to the Client’s specified delivery address, it is assumed that the place of performance by the Laboratory is the delivery address. The moment of delivering the Service to the Client is considered the moment the Service is received by the Client at the specified delivery address. The benefits and risks associated with the Service, as well as the risk of accidental loss or damage, transfer to the Client at this point.
  4. The Client bears the costs of delivering the Service to the address indicated.
  5. Detailed information about delivery costs is available in the price list on the website fourzeros.online. Additionally, the Client is informed of the exact delivery cost during the order submission process.
  6. During the order submission process, the Client has the option to choose between the delivery methods offered by the Laboratory (courier delivery or in-store pickup).
  7. The Laboratory indicates that, in one ordering process, the Client may place an order for different types or categories of Services. If the Client intends to order different types or categories of Services, each Service may constitute a separate order with its own delivery deadline. In this case, the delivery cost for each Service will be calculated and charged separately. The Laboratory emphasizes that the Client is informed during the order submission process about the delivery deadline for each Service and the exact delivery cost for each Service. In such a scenario, the Client selects the same delivery method for all ordered Services, although each Service has its own delivery deadline and separate delivery costs.
  8. The Client may inspect the package and its contents in the presence of the delivery person. In the event of any damage to the Service, the Client may request the delivery person to prepare a damage report. The Client may send this report to the Laboratory. In the case of Clients who are consumers, preparing a damage report is not a mandatory condition for exercising any rights related to damage to the Service.
  9. The Laboratory includes a sales receipt with the delivered Service, provided it is required by law. In the case of delivery to an address other than the Client’s, the sales receipt is not included in the package. If required by law or requested by the Client, the receipt is sent to the Client separately.
  10. A sales specification is included with the Service delivered to the address specified by the Client. It is recommended that the Client retain the sales specification for the duration of the warranty period. This can facilitate or expedite any potential complaint procedures. However, the submission of this document is not a condition for accepting a complaint.
  11. If the Client is absent at the specified delivery address during the order submission process, the delivery person will leave a notification (awizo). If the Client fails to collect the package, and it is returned to the Laboratory, the Laboratory will contact the Client electronically or by phone to agree on a new delivery time and cost.

VII. Service Execution Time

  1. All Services are executed by the Laboratory with due diligence and professionalism, taking into account the nature of the Laboratory’s business and within the shortest possible time, as specified in the order submission process available on the website fourzeros.online.
  2. The Laboratory indicates that the execution time for an order and the delivery of the Service to the Client depend on the selected Service and method of execution, ranging from 1 to 14 business days from the date the contract is concluded (understood as the days of the week from Monday to Sunday, excluding public holidays).
  3. The Client is informed of the Service execution time for each order.
  4. If, in one ordering process, the Client places an order for different types or categories of Services, each Service may constitute a separate order with its own delivery deadline. The Client is informed during the order submission process of the delivery deadline for each Service. The entire order will take as long as the product with the longest execution time, while respecting the maximum execution time as specified in the WRZ.

VIII. Warranty for Defects and Complaint Procedure.

  1. The Laboratory is obligated to deliver Services free from defects.
  2. According to the provisions of the Civil Code (Articles 556 and following), the Laboratory is responsible to the Client if the Service has a physical defect, meaning it does not conform to the contract. Nonconformity occurs, in particular, when the Service:
    a) Does not have the properties that a Service of this type should have, given the purpose defined in the contract or arising from the circumstances or its intended use, or does not have the properties that the Laboratory assured the Client of (including by presenting a sample or model);
    b) Is not suitable for the purpose that the Client informed the Laboratory about when concluding the contract, and the Laboratory did not object to that use;
    c) Was delivered to the Client incomplete.
  3. The Laboratory is responsible for defects that existed at the time the Service was delivered to the Client (at the delivery location), or if the defect results from a cause inherent in the Service at that time. If a defect is discovered within one year of the Service being delivered to the Client, it is presumed that the defect (or its cause) already existed at the time of delivery. The Laboratory is exempt from liability for defects if the Client was aware of the defect at the time the contract was concluded.
  4. If the Service has a defect, the Client may, at their discretion:
    a) Request the replacement of the Service with one free of defects or the removal of the defect. In this case, the Laboratory is obligated to replace the Service or remove the defect within a reasonable time without undue inconvenience to the Client. The Laboratory may refuse the Client's request in cases provided by law (Article 561 § 3 of the Civil Code); or
    b) Submit a statement requesting a price reduction or withdrawal from the contract unless the Laboratory promptly and without undue inconvenience to the Client replaces the Service with one free of defects or removes the defect (this limitation does not apply if the Service has already been replaced or repaired, or if the Laboratory has failed to fulfill its obligation to remove the defect or replace the Service with one free of defects). Additionally, the Client may, as a rule, request a replacement of the Service instead of the defect removal proposed by the Laboratory, or they may request defect removal instead of the replacement of the Service. The Client may not withdraw from the contract if the defect is insignificant.
  5. The costs of replacing or repairing the Service are borne by the Laboratory. Furthermore, the Laboratory is obligated to accept the defective Service from the Client in the event of replacement with a new one or withdrawal from the contract. The Client will deliver the defective Service to the Laboratory at the Laboratory’s expense at the following address: ul. Leszczyńska 4/150, 00-339 Warsaw (as explained in further provisions of the Terms).
  6. If the Laboratory fails to respond to the Client’s request (price reduction, replacement of the Service with a new one, or removal of the defect) within 14 days, the request is deemed to have been accepted as justified by the Laboratory.
  7. The Laboratory is responsible for defects found within two years from the time the Service was delivered to the Client.
  8. A claim for the removal of a defect or replacement of the Service with one free of defects expires one year after the defect is discovered (but this period cannot end before the two-year period mentioned above). Similarly, within one year of discovering the defect, the Client may submit a statement of withdrawal from the contract or a request for a price reduction due to the defect of the Service (if the Client requested the replacement of the Service or the removal of the defect, the period begins after the unsuccessful expiry of the deadline for replacing the Service or removing the defect).
  9. According to the provisions of the Civil Code, the Client is also entitled to claim damages, including damages incurred due to entering into a contract without knowledge of the defect (including contract conclusion costs, costs of receiving or transporting the Service).
  10. According to the provisions of the Civil Code (Articles 573 and following), the Laboratory is also responsible to the Client if the Service has a legal defect.
  11. The Laboratory will make every effort to ensure that the color reproduction of the photographs (prints) provided by the Client is as close as possible to the natural colors. However, due to technical and technological reasons beyond the Laboratory’s control (in particular, due to the diversity of monitors that Clients may use, and related differences in color display), the Laboratory cannot objectively guarantee that the color reproduction will match the colors displayed on any monitor used by the Client.
  12. The Laboratory notes that obtaining a Service of appropriate quality depends on the Client providing a file (photograph) with sufficiently high resolution. The Laboratory emphasizes that after the Client uploads a file (photograph) for the selected Service, a notification will appear on the website if the file does not have the appropriate resolution for the selected type of Service. This notification will be in the form of a warning icon (a triangle with an exclamation mark), indicating that the file’s resolution may not be sufficient for the Service to be executed with the desired quality. In such a case, the Client should use a different file (photograph) with a higher resolution.

IX. Complaint Procedure

  1. To submit a complaint related to exercising the Client’s rights under the warranty for defects, the Client should deliver or send the defective Service to the following address: ul. Leszczyńska 4/150, 00-339 Warsaw, along with proof of purchase (e.g., receipt or invoice; for Clients who are consumers, proof of purchase is not the sole method of proving that the purchase took place; such a Client may provide other means of proof).
  2. It is recommended that the Client attach the sales specification received at the time of Service collection for the purposes of complaint proceedings. The Laboratory clarifies that attaching this document may facilitate or expedite the processing of the complaint, although it is not a condition for the complaint to be accepted.
  3. Since the files (photographs) submitted by the Client are promptly deleted from the Laboratory’s system after the Service is collected, the Client is encouraged to provide a digital storage medium containing the files (photographs) used for the execution of the Service when submitting a complaint. The Laboratory clarifies that attaching these materials is not a condition for accepting the complaint but may facilitate the complaint process or make it possible to meet the Client’s demands (e.g., if the Client requests a replacement of the Service).
  4. The Client should attach a written document to the defective Service containing: the date and place of preparation; the Client’s name, address, and (optionally) phone number and email address; the type of defective Service, the date it was purchased, the date the defect was discovered; a description of the type and nature of the defect; and the Client’s complaint request.
  5. The information mentioned above can be provided by the Client by completing, signing, and submitting the complaint form available at the following address: ……. However, the use of the form is voluntary and does not constitute a condition for accepting or recognizing the complaint.
  6. All other complaints not related to exercising the Client’s rights under the warranty for defects may be submitted in writing to the following address: ul. Leszczyńska 4/150, 00-339 Warsaw, or electronically to the following email address: admin@fourzeros.online. The Laboratory will respond to the complaint without undue delay (via email, by letter, or, if the nature of the complaint allows, over the phone).

X. Liability

  1. The Laboratory informs that there may be temporary disruptions or interruptions in the functioning of the service due to modifications, upgrades, expansions, or maintenance of the Laboratory's IT system or software, as well as force majeure or actions or omissions of third parties (activities beyond the control of the Laboratory). The Client will be informed about this via email to the address provided by the Client.
  2. In relation to Clients who are not consumers, the Laboratory’s liability for failure to perform or improper performance of obligations (including the inability or difficulty of using the service due to the reasons stated in point 1) is limited to cases where damage is intentionally caused, and only to the extent of actual losses incurred by the Client. In particular, the Laboratory is not liable for damages caused by the Client's use of the service contrary to the law or these Terms. In dealings with such Clients, the only source of the Laboratory’s obligations may be the WRZ, the Client's order, or any mandatory provisions of the law.

XI. Jurisdiction and Out-of-Court Dispute Resolution

  1. For Clients who are consumers, the provisions of Polish law, especially the Civil Code, the Consumer Rights Act, the Act on the Provision of Electronic Services, and other relevant universally applicable legal regulations, apply to matters not regulated by the WRZ.
  2. A Client who is a consumer has the possibility to use out-of-court methods of handling complaints and pursuing claims against the Laboratory, particularly by applying:
    a) To the local (municipal) consumer ombudsman with a free request to intervene on behalf of the consumer in matters related to the protection of the Client's rights and interests (under the provisions of the Act of 16 February 2007 on Competition and Consumer Protection); or
    b) To the Provincial Inspectorate of Trade Inspection with a free written request to initiate mediation aimed at amicably resolving a civil dispute between the consumer and the seller (under the provisions of the Act of 15 December 2000 on Trade Inspection).
  3. Any disputes between a Client who is a consumer and the Laboratory may be submitted to the common court of law, competent according to the rules of the Code of Civil Procedure. Depending on the nature of the case, the territorial jurisdiction of several different common courts may be justified (depending on the choice of the party initiating the legal proceedings).
  4. In relation to Clients who are not consumers, Polish law will apply to matters not regulated by the WRZ, excluding the provisions of the Civil Code on statutory warranties. The Laboratory’s liability for physical and legal defects of the Service is excluded for Clients who are not consumers. The provisions in Section V, points 1-17, do not apply to non-consumer Clients.
  5. For all disputes between the Laboratory and a Client who is not a consumer, the competent court will be the Polish common court with jurisdiction over the Laboratory's registered office, and Polish law will apply to the contract and related disputes.

XII. Additional Provisions

Consumer Rights Act

  1. The Service includes a non-prefabricated item produced according to the Client's specifications or designed to meet their individualized needs. Therefore, under Article 38(3) of the Consumer Rights Act of 30 May 2014, the Client, being a consumer, is not entitled to withdraw from the contract concluded with the Laboratory without providing a reason for withdrawal. This does not affect the Client’s ability to withdraw from the contract in other cases allowed by law (e.g., under the warranty for defects).
    Laboratory Delays in Service Execution
  2. If the Laboratory is delayed in performing the Service, the Client may set an additional deadline for the Laboratory to deliver the Service, and after the ineffective expiration of that deadline, the Client may withdraw from the contract concluded with the Laboratory.
  3. However, if the right to withdraw from the contract is reserved for the event of the Laboratory's failure to perform the Service within a strictly specified deadline, the Client may withdraw from the contract in the event of a delay without setting an additional deadline. The same applies if the performance of the Service by the Laboratory after the deadline would be meaningless to the Client due to the nature of the Service or the intended purpose of the contract, known to the Laboratory.
  4. If the Laboratory informs the Client that the Service will not be performed, the Client may withdraw from the contract without setting an additional deadline, even before the designated deadline for performing the Service has passed.
  5. In the event of withdrawal from the contract, the contract is considered not concluded, and the Client is entitled to request the Laboratory to promptly return everything they provided in the execution of the contract and to claim compensation (under general principles) for damages resulting from the Laboratory's failure to fulfill its contractual obligations. The Client is also obligated to return everything they received from the Laboratory under the contract (and the Laboratory is required to accept it).


Client Delay in Collecting the Service

  1. If the Client delays in collecting the Service, the Laboratory may store the Service at the Client's cost and risk after informing the Client of the possibility of storing the Service at their cost and risk, as well as informing them of the associated storage costs and how and where the Client may collect the Service. The Client will be informed at least 30 days before the Service is stored.
  2. If the Client delays in collecting the Service, the Laboratory is also entitled to request that the Client collect the Service by setting an additional deadline of at least 30 days, warning that if this deadline passes ineffectively, the Laboratory will be entitled to withdraw from the contract with the Client. After the ineffective expiration of this deadline, the Laboratory will (at its discretion) be entitled to request the Client to fulfill their contractual obligations and compensate for the damage caused by the Client’s delay, or to withdraw from the contract with the Client. In the event of the Laboratory’s withdrawal from the contract, the Laboratory will promptly return everything it received from the Client under the contract (and the Client is obligated to accept it). The Laboratory will also be entitled to request the Client to return everything they provided under the contract and to compensate for damages resulting from the Client's failure to fulfill their contractual obligations.