Have questions about our work?
Service
Are you open on weekends?
– Of course, we are open on Saturdays and Sundays from 10:00 to 18:00, and on weekdays from 9:00 to 20:00.
Can I scan drawings of non-standard sizes?
– Yes, our scanning technology is flexible and allows for scanning drawings of various sizes and shapes. The maximum dimensions are 841 mm in width and 2768 mm in length.
Are scanned CAD drawings compatible with different design software?
– Yes, scanned CAD drawings are usually saved in commonly accepted file formats, making them easy to integrate with various design programs. We provide scans in PDF, JPEG, and TIFF formats.
Can I pay by card?
– Certainly! You can pay by card or through an online link using the Przelewy24 system, or by bank transfer based on a pro forma invoice.
Can I order design services?
– Absolutely! Our graphic designers are happy to assist with creating or preparing your design for printing.
What information should be included in my order?
– Your order should include the following details:
• type of product (e.g., postcards)
• size (e.g., A6)
• color scheme and type of printing (e.g., full-color double-sided)
• paper type
• quantity
• additional options (e.g., perforation, stapling, laminating)
• customer details or VAT invoice information
• payment method
• design instructions or a file with the design
How can I place an order?
• through our website
• by calling +48 459 566 969
• by sending an email to info@fourzeros.online
• via messengers and social networks (Telegram, Instagram, Facebook)
• in person at our customer service location at Leszczyńska 4
Can I cancel an already paid order?
– According to our policies, we cannot cancel a paid order, but we always commit to collaborate with our clients and review each cancellation request on a case-by-case basis. This applies to orders that have not yet entered the printing stage.
What should I do if my order was completed incorrectly?
– We take responsibility for the outcome and guarantee print quality. If your order does not meet the provided technical specifications, please let us know, and we will promptly correct the issue.
When can I expect the invoice for my order?
– For online payments, the invoice will be sent to the provided email address immediately. If you pay via bank transfer based on a pro forma invoice, the invoice will be emailed after we receive your payment.
When will my order be ready?
– The turnaround time depends on the complexity of the work and the quantity. To find out the estimated completion time for your order, please contact us at +48 459 566 969 or email us at info@fourzeros.online, providing your order number.
If I’m not familiar with printing and materials, how can I place an order?
– Our consultants are happy to provide guidance and assist you with placing your order. Contact us at +48 459 566 969 or email us at info@fourzeros.online.
Products
What is the maximum scanning size?
– The maximum width is 90 cm, and the maximum length is up to 5 meters.
What is the maximum print size for CAD drawings?
– The maximum width is 90 cm, and the maximum length is up to 5 meters.
I'm unsure how my business card will look after printing. Can I order a proof?
– Certainly! We’d be happy to provide a proof print of your business card. We can also send photos or a video via messenger or email if you contact us online.
Can I make a photocopy?
– Certainly. We offer both photocopying and scanning services in various sizes.
Can I print a single copy of a folder or notebook?
– Yes, we can produce certain types of notebooks or folders as single copies.
Do you offer express printing services?
– We strive to complete all orders as quickly as possible. If you need business cards printed in 30 minutes, we will do our best to meet your request without additional charges.
Why does the price I was quoted differ from the price on the website?
– The price may differ due to technical parameters such as printing materials, product size, quantity, and other factors.
Can I use my own material for printing or laminate my own document?
– Yes, provided that our specialists review your material and confirm its suitability for printing on our equipment. Please ensure you sign an agreement regarding printing and post-printing processing on your material in advance.
Technical Questions
What are bleed allowances?
– Bleed allowances are areas that extend beyond the trim line of the printed material, typically ranging from 2 mm to 5 mm. These allowances are added to the layout to account for any potential shifts during cutting. This ensures that after trimming, the printed image or background reaches the very edge without any white margins.
How can I check if my design is suitable for printing?
– We can provide guidelines for preparing your file for printing, or you can send us your file, and we will give you feedback.
Will the print colors match what I see on my monitor?
– Perfect color matching is not possible and depends on several factors. First, printers calibrate their monitors with specialized equipment, while your monitor may be set differently. Second, if the file is prepared in an RGB color profile, the colors may differ because printing uses the CMYK color profile. Therefore, we recommend making proof prints.
What resolution should a file have for printing? How many dpi should the project have?
– For high-quality printing, a resolution of 300 dpi (dots per inch) is required.
What should I do if the layout is prepared in RGB?
– You can either convert the file to CMYK yourself using graphic software or send it to us, and we will handle the conversion and then send it back to you for approval.
What are pixels?
– All images are made up of tiny solid color dots called pixels. For high-quality printing, a high resolution is necessary, meaning a large number of pixels per inch (dpi). If the resolution is low, the printed image will appear blurry and unclear.
What is digital printing and how does it differ from offset printing?
– The main difference between digital and offset printing is that digital printing allows each page to have a different image. Digital printing is suitable for small runs and quick turnaround times. Offset printing, on the other hand, is used for large quantities, typically starting from 500-1000 copies (depending on the type of product), and allows for a lower cost per copy.