Service
Are you open on weekends?
– Of course, we are open on Saturdays and Sundays from 10:00 to 18:00, and on weekdays from 9:00 to 20:00.
Are scanned CAD drawings compatible with different design software?
– Yes, scanned CAD drawings are usually saved in commonly accepted file formats, making them easy to integrate with various design programs. We provide scans in PDF, JPEG, and TIFF formats.
Can I scan drawings of non-standard sizes?
– Yes, our scanning technology is flexible and allows for scanning drawings of various sizes and shapes. The maximum dimensions are 841 mm in width and 2768 mm in length.
Can I pay by card?
– Certainly! You can pay by card or through an online link using the Przelewy24 system, or by bank transfer based on a pro forma invoice.
Can I order design services?
– Absolutely! Our graphic designers are happy to assist with creating or preparing your design for printing.
What information should be included in my order?
– Your order should include the following details:
• type of product (e.g., postcards)
• size (e.g., A6)
• color scheme and type of printing (e.g., full-color double-sided)
• paper type
• quantity
• additional options (e.g., perforation, stapling, laminating)
• customer details or VAT invoice information
• payment method
• design instructions or a file with the design
How can I place an order?
• through our website
• by calling +48 459 566 969
• by sending an email to info@fourzeros.online
• via messengers and social networks (Telegram, Instagram, Facebook)
• in person at our customer service location at Leszczyńska 4
When will my order be ready?
– The turnaround time depends on the complexity of the work and the quantity. To find out the estimated completion time for your order, please contact us at +48 459 566 969 or email us at info@fourzeros.online, providing your order number.
If I’m not familiar with printing and materials, how can I place an order?
– Our consultants are happy to provide guidance and assist you with placing your order. Contact us at +48 459 566 969 or email us at info@fourzeros.online.
What should I do if my order was completed incorrectly?
– We take responsibility for the outcome and guarantee print quality. If your order does not meet the provided technical specifications, please let us know, and we will promptly correct the issue.
Can I cancel an already paid order?
– According to our policies, we cannot cancel a paid order, but we always commit to collaborate with our clients and review each cancellation request on a case-by-case basis. This applies to orders that have not yet entered the printing stage.
When can I expect the invoice for my order?
– For online payments, the invoice will be sent to the provided email address immediately. If you pay via bank transfer based on a pro forma invoice, the invoice will be emailed after we receive your payment.
Products
What materials can be printed using laser printing?
– In addition to standard paper, laser printing can be used on fabrics, specialty papers, and other materials. Availability depends on the capabilities of the equipment, so we recommend consulting with our team.
Is laser printing suitable for my project?
– Laser printing is versatile and can be used for many tasks—from simple documents to complex graphic designs and promotional materials. Contact us to discuss how best to apply this technology to your project.
How does laser printing differ from other printing methods?
– Laser printing provides exceptional quality, precision, speed, and the ability to print on various materials, making it ideal for projects that require the highest quality.
What materials can be printed using offset printing?
– We can print on a variety of materials, such as paper, cardboard, foil, and more, offering a wide range of applications—from labels to full-scale publications.
Is offset printing suitable for my project?
– Offset printing is ideal for a wide range of projects, especially those requiring high print quality and large volumes. Contact us to discuss your project’s needs.
What are the main advantages of offset printing?
– Offset printing is characterized by high print quality, durability, and cost-effectiveness for large print runs. It is also flexible in terms of material choices.
How can I order post-printing services?
– To order our services, it’s best to contact us directly so we can understand your needs and offer the best solution.
What are the benefits of print finishing?
– Print finishing enhances the appearance, durability, and tactile experience of materials, adding exclusivity to your projects.
What is scoring, and how does it affect the appearance of materials?
– Scoring is the process of creating clear folds on paper or cardboard, which facilitates folding and ensures a neat, professional look for projects.
Where can I find a detailed price list for UV printing?
– Prices are determined individually based on the type of material, size, and quantity of units ordered. Please contact our customer service department for a detailed quote.
How long does it take to complete a UV print order?
– The standard turnaround time is 3–5 business days. For larger orders, the timeline can be customized individually.
What is UV varnish, and what effects does it provide?
– UV varnish is an additional coating layer that adds shine, enhances details, and protects the print from scratches.
Where can I find out about prices for certificate printing?
– Prices are determined individually based on the quantity and embellishment. Contact our team for a detailed estimate.
How long does it take to complete an order?
– The standard completion time is 3–5 business days, with the option for expedited execution.
What embellishment techniques do you offer for certificates?
– We offer various embellishment techniques, including embossing, gold foil, foiling, and lamination, which enhance the prestige of the certificates.
Do you offer certificate personalization?
– Yes, we offer personalization, including names, logos, signatures, and other graphic elements.
What formats are the certificates available in?
– Standard formats are A4 and A5, but we can adapt the size of the certificate to your needs.
Where can I find the prices for vouchers?
– Prices are determined individually based on the quantity, format, and finishing options. Contact our team for a detailed quote.
How long does it take to fulfill a voucher printing order?
– The standard fulfillment time is 3–5 business days, but we also offer expedited options.
Can I order vouchers with numbering or barcodes?
– Yes, we offer voucher personalization with numbering, barcodes, or unique QR codes.
What voucher formats do you offer?
– We offer vouchers in standard formats (A6, DL, A5) as well as custom formats tailored to your needs.
Where can I find information about prices?
– Diploma printing prices are determined individually based on quantity and type of embellishment. Contact our managers for a detailed estimate.
What embellishment techniques do you offer?
– We use various embellishment techniques, including foil stamping, embossing, gilding, and lamination, to ensure the diplomas look elegant and professional.
How long does it take to process an order for diploma printing?
– The standard processing time is 3-5 business days. We also offer an expedited option.
Can I order personalized diplomas with names?
– Yes, we offer full diploma personalization – you can add names, logos, headings, and any graphic elements.
What formats of diplomas are available?
– We offer diploma printing in standard formats like A4, as well as custom formats tailored to your needs.
Are the construction pencils durable?
– Yes, our carpenter and construction pencils are made from high-quality materials, ensuring their durability and precision in use.
How long does order processing take?
– The standard order processing time is 5–7 business days, depending on the quantity and specifics of the order.
How long does order processing take?
– The standard order processing time is 5–7 business days, depending on the quantity and specifics of the order.
Can I order pencils with my own design?
– Yes, we offer pencils with your logo, slogan, or any other graphic design.
What types of printed pencils do you offer?
– We offer promotional, carpenter, and construction pencils, all of which can be fully personalized.
Where can I find prices for printed mugs?
– Prices are determined individually based on the quantity, type of mugs, and printing technique. Contact our managers for detailed information.
How long does it take to complete my order?
– The standard processing time is 5-7 business days, but we offer expedited options if needed.
Can I order a single mug with my custom print?
– Yes, we accept both individual and bulk orders.
Are the printed mugs durable?
– Yes, we use modern printing technologies that are resistant to washing and fading.
What types of printed mugs do you offer?
– We offer ceramic, porcelain, plastic mugs, as well as promotional mugs with your company logo.
Where can I find the prices for printed pens?
– Prices are determined individually based on the type of pen, printing technique, and order volume. Contact our managers for a detailed quote.
How long does it take to fulfill an order?
– The standard fulfillment time is 5–7 business days. For urgent orders, we offer express options.
What printing techniques do you use?
– We use modern printing techniques such as screen printing, pad printing, and laser engraving, depending on the type of pen.
Can I order pens with a logo in small quantities?
– Yes, we accept both bulk and small orders, starting from just a few pieces.
What types of pens do you offer?
– We offer plastic, metal, paper, and eco-friendly pens, all of which can be personalized with a print.
Where can I find the prices for printed hoodies?
– Prices are determined individually based on the project and the quantity of hoodies ordered. For an accurate estimate, please contact our managers.
What’s the typical turnaround time for an order?
– The standard production time is from 2 business days. If you need faster processing, feel free to contact us.
Can I machine wash the hoodie with a print?
– Yes, our prints are durable and machine washable. A care instructions card is included with every order.
What sizes are available for hoodies?
– We offer hoodies in sizes ranging from XS to XXL, so everyone can find the right fit.
Can I order a single hoodie with a custom print?
– Yes, we accept orders starting from 1 piece with full print customization.
Do you accept single-item orders?
- Yes, we handle both individual orders from 1 piece and bulk orders.
Where can I find pricing information?
- Prices are determined individually for each project. For detailed information, please contact our managers.
How long does it take to process an order?
- The standard production time is from 2 business days.
What materials are used?
- Our sweatshirts are made from high-quality cotton, ensuring comfort and durability.
Can I order sweatshirts with my own logo?
- Of course! We create prints for both companies and individual customers.
Are printed sweatshirts available in different sizes?
Yes, we offer sweatshirts in a full range of sizes – from S to XXL.
I'm unsure how my business card will look after printing. Can I order a proof?
– Certainly! We’d be happy to provide a proof print of your business card. We can also send photos or a video via messenger or email if you contact us online.
What is the maximum scanning size?
– The maximum width is 90 cm, and the maximum length is up to 5 meters.
What is the maximum print size for CAD drawings?
– The maximum width is 90 cm, and the maximum length is up to 5 meters.
Can I make a photocopy?
– Certainly. We offer both photocopying and scanning services in various sizes.
Do you offer express printing services?
– We strive to complete all orders as quickly as possible. If you need business cards printed in 30 minutes, we will do our best to meet your request without additional charges.
Why does the price I was quoted differ from the price on the website?
– The price may differ due to technical parameters such as printing materials, product size, quantity, and other factors.
Can I use my own material for printing or laminate my own document?
– Yes, provided that our specialists review your material and confirm its suitability for printing on our equipment. Please ensure you sign an agreement regarding printing and post-printing processing on your material in advance.
Can I print a single copy of a folder or notebook?
– Yes, we can produce certain types of notebooks or folders as single copies.
Technical Questions
Do you offer UV printing with white underprinting?
– Yes, we offer UV printing with white underprinting, which makes the print vibrant even on dark or transparent surfaces.
Can I order voucher printing online?
– Yes, we accept online orders with delivery available throughout Poland.
How can I check if my design is suitable for printing?
– We can provide guidelines for preparing your file for printing, or you can send us your file, and we will give you feedback.
What are bleed allowances?
– Bleed allowances are areas that extend beyond the trim line of the printed material, typically ranging from 2 mm to 5 mm. These allowances are added to the layout to account for any potential shifts during cutting. This ensures that after trimming, the printed image or background reaches the very edge without any white margins.
Will the print colors match what I see on my monitor?
– Perfect color matching is not possible and depends on several factors. First, printers calibrate their monitors with specialized equipment, while your monitor may be set differently. Second, if the file is prepared in an RGB color profile, the colors may differ because printing uses the CMYK color profile. Therefore, we recommend making proof prints.
What should I do if the layout is prepared in RGB?
– You can either convert the file to CMYK yourself using graphic software or send it to us, and we will handle the conversion and then send it back to you for approval.
What are pixels?
– All images are made up of tiny solid color dots called pixels. For high-quality printing, a high resolution is necessary, meaning a large number of pixels per inch (dpi). If the resolution is low, the printed image will appear blurry and unclear.
What resolution should a file have for printing? How many dpi should the project have?
– For high-quality printing, a resolution of 300 dpi (dots per inch) is required.
What is digital printing and how does it differ from offset printing?
– The main difference between digital and offset printing is that digital printing allows each page to have a different image. Digital printing is suitable for small runs and quick turnaround times. Offset printing, on the other hand, is used for large quantities, typically starting from 500-1000 copies (depending on the type of product), and allows for a lower cost per copy.